Every Lisa Leonard piece is handmade from scratch out of the finest materials after you place your custom order. We stand behind our product 100% and want you to be completely happy with it. Please allow 1-3 weeks for the creation of your custom jewelry; Note that shipping is not included in that timeframe. We would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.
It is important to us that you love your order! If it is not quite what you expected, we are happy to issue a full refund or store credit within 30 days of the ship date. Your return must be in its original condition and undamaged. If an error occurs on our end, we will remake the piece free of charge or issue a refund.
Updating an Existing Piece
Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer a selection of pieces that can be added to over time by purchasing additional charms from our a la carte section.
If your item is damaged within 60 days of your order date please email us at [email protected] and we will do what we can to help! If you purchased our extended 3 year warranty, the terms are outlined below.
Extended 3 Year Warranty
This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.
• This warranty includes the following services: Inspection, cleaning and refurbishing 2 times throughout the warranty; Sizing; Replacement of missing stones (up to 1/4 carat) ; Repair or remaking of worn channels; Clasp repair or replacement; Chain repair or replacement; Earring back and post repair or replacement;
• What is not covered by the warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; This plan does not cover theft, loss, abuse or accidental damage, or loss of stones over 1/4 carat; Return shipping is not covered by this plan.
Changing an Order
Because each piece is custom made to order, once you check out, changes cannot be made. When you receive your piece, if you are not satisfied, we are happy to exchange it for you at no additional cost. We stand behind our product 100% and want you to be completely happy with it.
While Lisaleonard.com constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the Products or Services. Lisaleonard.com reserves the right to modify prices with respect to any such Products or Services without advance notice either prior to or after receipt of an order confirmation. Unintentional errors in advertised prices are not binding on Lisaleonard.com or this Website, and may be modified by Lisaleonard.com at any time. In the event that a Product or Service or any other transaction conducted via this Website is listed at an incorrect price due to an error in pricing, Lisaleonard.com shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such Product or Service. In the event that a Product or Service is mispriced, Lisaleonard.com may, at its and absolute discretion, either contact you for instructions or cancel your order and notify you of such cancellation, it being clarified that Lisaleonard.com shall have no further obligations towards you with respect thereto.
Coupons and Discounts
Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. Promotional offers and discounts can not be retroactively applied.
We take Visa, MasterCard, Amex and PayPal for payment.
A 8% sales tax applies to all orders shipped or billed to a California address.
All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. Free promotional product incurs a cost in accordance with the shipping and handling of the item in question. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.
Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.
Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Email [email protected] for more information.
Privacy & Security Policy
Lisaleonard.com respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.
Information we collect
Lisaleonard.com collects customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions. We collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you.
Who we share information with
we share your information:
With our vendors. We share your information with vendors who work with us and provide our services on our behalf. For example, companies we hire to help us maintain the website, manage our mailing lists, provide marketing assistance and data analysis may need your information to provide those services. We require these vendors to comply with our data privacy and security requirements and we prohibit those companies from using the personal information they receive from us for any other purpose.
With our corporate affiliates. We also share personal information with our affiliated companies, including our corporate parent and subsidiaries.
With web publishers and other Web sites on which we advertise. Other companies with whom we partner may target advertisements for products and services in which you might be interested based on your visits to both our website and other websites.
As part of a merger, acquisition or other corporate transaction. We may acquire other companies or their assets or be acquired by or merge with another company. Personal information is generally one of the business assets involved in such transactions. Thus, in the event that part or all of its assets are acquired through such a transaction, your information would be one of the transferred assets.
Law Enforcement. We will share your personal information when we have a good faith belief that doing so is required by law or is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities.We will also share your information with third parties when you ask or consent to us doing so.
Our Email List
We offer those who sign up for our email list advanced notice of sales and new merchandise and other lisa leonard designs news. Email addresses collected at lisaleonard.com are used internally. If you would like to unsubscribe from our email list please contact us at [email protected]. We will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you receive more emails based on how often you open your emails that we send you.
Lisaleonard.com contracts with outside service providers to help us better understand your use of lisaleonard.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of lisaleonard.com, so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. As a visitor to lisaleonard.com, you may opt out of being included in this collection of data by contacting [email protected]. To opt out of third party advertising tailored to your interests, please contact [email protected]. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by lisaleonard.com please contact [email protected].
We or our partners may use flash cookies (also known as local stored objects) or other similar technologies. A flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help us improve our site by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing. Flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. Click here to learn how to manage privacy and storage settings for flash cookies. If you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. Cookies are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us at [email protected].
Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (ssl) technology.* in order for ssl security to work, you must use an ssl enabled browser. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call 1-888-672-9174 and place your order over the phone.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. *Secure socket layer (ssl) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Lisaleonard.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting lisaleonard.com, you agree to accept any changes made to this policy. The lisaleonard.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our privacy & security policy at [email protected].
Supplemental provisions regarding California residents
We comply with the California Consumer Privacy Act (“CCPA”) and corresponding regulations in accordance with the law’s defined terms and exceptions, including the terms “consumer,” “personal information,” “categories of personal information,” “business purpose,” “third party,” and “sell.” Terms defined under the CCPA may differ in meaning from the common usage of the same terms used elsewhere in the Notice. For purposes of this subsection, such terminology has the meaning assigned respectively by the CCPA. You may direct questions and requests using the forms available at www.leonardgroup.com, or you may speak to a representative at (888) 672-9174.
We do not sell your personal information to any third parties.
In the preceding 12 months, we disclosed the following categories of personal information about consumers for business purposes: name, postal address, email address, telephone number, payment information such as credit card number, debit card number or bank card number, device and browser information including mac address, ip address, cookies and other online identifiers, commercial information such as purchase history, browse history, email clicks, sms clicks and other commercial information. Information may be collected from you if you interact with us on social media sites, such as facebook and instagram.
CCPA Privacy Rights
A. The Right to Know
Up to two times every 12 months, at the contact link provided above or at [toll-free number], you or an authorized agent may request that we disclose as follows:
- If we can verify your identify and (if you use an agent on your behalf) confirm agent authorization, you or an authorized agent may obtain the following category or categories of personal information we collected about you in the preceding 12 months, as applicable:
(1) The categories of personal information we have collected about you.
(2) The categories of sources from which the personal information is collected.
(3) The business or commercial purpose for collecting or selling personal information.
(4) The categories of third parties with to whom we communicate personal information.
(5) The specific pieces of personal information we have collected about you.
(6) We do not sell any of your personal information.
(7) The categories of personal information that we disclosed about you for a business purpose.
B. The Right to Delete
At the contact link provided or at [toll-free number], you or an authorized agent shall have the right to request that we delete personal information as follows:
- If we can verify your identify and (if you use an agent on your behalf) confirm agent authorization, you or an authorized agent may request that we delete any personal information about you which we have collected. Neither we nor our service providers shall be required to comply with a request to delete personal information if the personal information is necessary according to the CCPA.
C. The Right to Opt-Out
You or an authorized agent may, at any time, request that we not to sell your personal information by contacting us at (888) 672-9174. We will subject such requests to a reasonable review to determine if they are genuine.
D. Special Rules Regarding Minors
This website is not intended for use by consumers under 16. We do not knowingly collect personal information from consumers under 16 years of age. If you are under 16, please do not submit any personal information to us.
If you exercise any rights afforded under the CCPA, we will not discriminate against you in any manner, including by:
- Denying goods or services to you.
- Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
- Providing a different level or quality of goods or services to you.
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
F. AUTHORIZED AGENTS
You may indicate an authorized agent to submit requests on your behalf under your Right to Know and Right to Delete. Instructions on how to designate an authorized agent are found in the forms provided at www.leonardgroup.com or you may speak to a representative at (888) 672-9174.