Terms of service
Custom Jewelry
Every Lisa Leonard piece is handmade from scratch out of the finest materials after you place your custom order. We stand behind our product 100% and want you to be completely happy with it. Please allow 1-3 weeks for the creation of your custom jewelry; Note that shipping is not included in that timeframe. We would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.
Returns/Exchanges (Non-customized/Personalized items)
We lovingly handcraft each piece just for you, and we hope it brings you joy for years to come! 💛
However, if you are not fully satisfied with your piece or it wasn’t exactly what you expected, we completely understand.
If you wish to return your item, we offer a 30-day return policy, in which we'll be we are happy to help with the process and issue a gift card equal to the full value of the product. To be eligible, the item must be returned within 30 days of delivery, unused and in its original, undamaged packaging.
Once we receive and inspect the item, we’ll process your Gift card / Remake right away.
** Return Personalized Item (Custom Items)
While personalized items are non-refundable, we are able to offer you a Gift Card for 80% of the purchase price.
This helps us cover the costs of reworking the piece so it can find a new home.
To be eligible, the item must be returned within 30 days of delivery, unused and in its original, undamaged packaging.
If an error occurred on our end, we will Remake the piece or issue a refund.
Updating an Existing Piece
Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer a selection of pieces that can be added to over time by purchasing additional charms from our a la carte section.
Damages
If your item is damaged within 60 days of your order date please contact us and we will do what we can to help! If you purchased our extended 3 year warranty, the terms are outlined below.
Extended 3 Year Warranty
This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.
- This warranty includes the following services: Inspection, cleaning and refurbishing 2 times throughout the warranty; Sizing; Replacement of missing stones (up to 1/4 carat) ; Repair or remaking of worn channels; Clasp repair or replacement; Chain repair or replacement; Earring back and post repair or replacement;
- What is not covered by the warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; This plan does not cover theft, loss, abuse or accidental damage, or loss of stones over 1/4 carat; Return shipping is not covered by this plan.
Changing an Order
Because each piece is custom made to order, once you check out, changes cannot be made.
Price Adjustments
While Lisaleonard.com constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the Products or Services. Lisaleonard.com reserves the right to modify prices with respect to any such Products or Services without advance notice either prior to or after receipt of an order confirmation. Unintentional errors in advertised prices are not binding on Lisaleonard.com or this Website, and may be modified by Lisaleonard.com at any time. In the event that a Product or Service or any other transaction conducted via this Website is listed at an incorrect price due to an error in pricing, Lisaleonard.com shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such Product or Service. In the event that a Product or Service is mispriced, Lisaleonard.com may, at its and absolute discretion, either contact you for instructions or cancel your order and notify you of such cancellation, it being clarified that Lisaleonard.com shall have no further obligations towards you with respect thereto.
Coupons and Discounts
Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. Promotional offers and discounts can not be retroactively applied.
Payment Methods
We take Visa, MasterCard, Amex and PayPal for payment.
Sales Tax
United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
Shipping
All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. Free promotional product incurs a cost in accordance with the shipping and handling of the item in question. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.
Availability
Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.
Wholesale
Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Contact us for more information.
