Memory QR Terms & Conditions

About these Terms

These Memory QR Terms apply when you record or upload audio for a Memory QR on a Lisa Leonard Designs piece. They add to our Terms of Service and Privacy Policy. If they conflict on anything about Memory QR, these Terms apply.

Our Terms of Service, including its dispute resolution and governing law terms, also apply to Memory QR.

You accept these Terms by checking the box when you record or upload your memory. "We," "us," and "LLD" mean Lisa Leonard Designs, Inc.

Effective date: 11/09/2026

How Memory QR works

Memory QR is a $29 add-on that links a short recording to a QR code on your piece.

·         While personalizing your piece, you can record or upload audio up to 30 seconds long and 2 MB in size. Most common audio formats work. If your file can't be used, you'll see a message asking you to try another one.

·         After you place your order, we engrave a QR code on your piece that links to your recording.

·         Anyone who scans the code with a smartphone camera can listen. No app, account, or password is needed.

·         Memory QR is a keepsake feature, not a backup service. Please keep your own copy of the original file.

Who can use Memory QR

You must be 18 or older and have permission to share every voice in your recording.

·         If the recording includes a child under 18, you must be their parent or legal guardian, or have their parent's or guardian's permission.

·         If the recording includes a loved one who has passed away, you confirm you have the right to share it.

What you can and can't upload

Your memory should be a voice or sound that's yours to share, like a message, a laugh, or your baby's first words.

Please don't upload:

·         Commercially released music, even a short clip or as background sound. This includes songs, instrumentals, and karaoke tracks.

·         Audio from movies, TV shows, podcasts, audiobooks, video games, or other copyrighted media.

·         Recordings made without the consent of the people in them, including private phone calls or conversations.

·         AI-generated or altered audio that imitates a real person's voice, including someone who has passed away.

·         Sexual, violent, threatening, harassing, or hateful content, or anything illegal.

·         Details you wouldn't want a stranger to hear, like a home address, phone number, account number, or password.

You're responsible for what you record or upload, and you confirm it follows these rules and doesn't violate anyone's rights.

Your recording, your rights

Your recording stays yours, and we use it only to run your Memory QR.

·         You give LLD and our service providers a limited, non-exclusive, royalty-free permission to store, copy, convert, host, and play your recording, only to provide Memory QR and support your order.

·         We won't use your recording in ads, on social media, or in any marketing without your separate written permission.

·         We won't use your recording to train AI models, and we won't analyze it to create a voiceprint or identify anyone.

·         This permission ends when your recording is deleted, except for copies kept in routine backups for up to 90 days or where the law requires us to keep them.

Our review and removal rights

We may listen to, decline, or remove any recording that doesn't follow these Terms.

·         We're not required to review recordings before engraving, so please listen to yours before you place your order. If we do listen to a recording, for example to fix a technical problem, that doesn't mean we approve of its content or take responsibility for it.

·         If we learn before engraving that your recording doesn't follow these Terms, we may ask you to replace it. If you don't, we may cancel the Memory QR add-on and refund its $29 fee.

·         We may remove or disable a recording at any time if we believe it breaks these Terms or the law, or if we receive a valid legal complaint. If we remove a recording from a finished piece, its QR code will stop playing it. We'll let you know by email when we can, and where allowed, you can upload a replacement recording that follows these Terms to the same QR code.

Copyright complaints

If you believe a Memory QR recording infringes your copyright, send a notice to our designated agent: Lisa Leonard Designs, Inc. info@lisaleonard.com

Your notice should include:

1.       Your physical or electronic signature.

2.       A description of the copyrighted work.

3.       The QR code link, order number, or enough detail for us to find the recording.

4.       Your name, address, phone number, and email.

5.       A statement that you believe in good faith the use isn't authorized by the copyright owner, its agent, or the law.

6.       A statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner.

We'll remove or disable a recording that is the subject of a valid notice, and we'll let the customer who uploaded it know. We disable Memory QR for customers who repeatedly infringe others' rights.

If your recording was removed and you believe it was a mistake, you can send our agent a counter-notice with the information required by 17 U.S.C. § 512(g)(3). We'll forward it to the person who sent the original notice. Unless they tell us they've filed a court action, we'll restore your recording 10 to 14 business days after we receive your counter-notice.

Privacy and third-party providers

We treat your recording as personal information and handle it as described in our Privacy Policy.

·         We store recordings with trusted third-party cloud storage providers. They may use your recording only to provide this service to us.

·         Anyone with your QR code or its link can listen. Share them only with people you trust.

·         We protect recordings with reasonable security measures, but no online service is completely secure.

·         You, or anyone whose voice is in the recording, can ask us to delete it at info@lisaleonard.com We'll delete it within 30 days of a verified request. Once it's deleted, the QR code on your piece will no longer play it, and we can't restore it.

·         We can't recall copies that someone else has downloaded or saved.

How long your memory stays available

Your memory stays available for as long as we offer Memory QR on our website.

·         After your order ships, we'll email you a link to download a copy of your recording to keep.

·         If we ever stop offering Memory QR, we'll email you at least 90 days before it ends, with a way to download your recording.

·         Please keep your email address up to date with us so these messages reach you.

·         We work to keep your memory available, but we can't promise the service will never be interrupted. See "Limits on our responsibility" below.

Gifts, changes, and orders

The person who places the order controls the recording.

You can re-record or re-upload as many times as you like before you complete your order. After that, contact us at info@lisaleonard.com to replace your recording. Your first replacement is free, and later ones may incur a fee. Every replacement must follow these Terms.

·         If someone other than the person who placed the order asks to replace the recording, we'll need approval from the person who placed the order.

·         If your piece was a gift, the recipient may also ask us to delete the recording. We may let the person who placed the order know.

·         We may ask for an order number and email address to confirm any request about a recording.

·         Pieces with Memory QR are personalized and follow our Refund Policy for personalized items.

Limits on our responsibility

We take good care of your memory, but our responsibility is limited as described here.

·         We provide Memory QR "as is." We don't promise it will always be available without interruption, work on every phone or browser, or sound exactly like your original file after processing.

·         QR codes can become harder to scan as metal wears, tarnishes, or gets scratched. If your code stops scanning, contact us at info@lisaleonard.com and we'll help you reach your recording.

·         If your recording becomes unavailable because of our error, we'll work to restore it from our backups. If we can't, you can upload a recording again to the same QR code.

·         We're not responsible for content you record or upload, or for who you share your QR code or link with.

·         If someone makes a claim against us because of a recording you uploaded, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

·         To the extent the law allows, our total liability for anything related to Memory QR is limited to $29, and we're not liable for indirect or consequential damages.

Nothing in these Terms limits liability that can't be limited by law, including for gross negligence or willful misconduct, or any rights you have under consumer protection laws.

If you live in New Jersey, the indemnity, the liability cap, and the exclusion of indirect or consequential damages in this section apply only as far as New Jersey law allows.