Need to get in touch with us?

we can be reached at
or call 805.549.8500 {monday through friday 9:00 am to 5:00 pm pacific standard time}

How long does it take to get my jewelry?

Please give us 1-3  weeks to create your custom, hand-stamped jewelry. Please note that shipping is not included in this time frame.

Will the letters be perfectly straight?

Each piece is hand-stamped, which means it has character and beauty. More often then not the lines are not perfectly straight, resulting in a handmade organic feel. Our intention is to give you a well made quality piece.

What metal are your products made from?

we specify what kind of metal is used on every product description. we use only the best quality lead-free metals!

Do you ship internationally?

We are happy to ship internationally, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs. *Please note we are not responsible for any additional fees or service charges incurred by customs or your chosen mail carrier.

What does the extended 3 Year Warranty cover?

This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.

  • This warranty includes the following services: Inspection, cleaning and refurbishing 2 times throughout the warranty; Sizing; Replacement of missing stones (up to 1/4 carat) ; Repair or remaking of worn channels; Clasp repair or replacement; Chain repair or replacement; Earring back and post repair or replacement;

  • What is not covered by the warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; This plan does not cover theft, loss, abuse or accidental damage, or loss of stones over 1/4 carat; Return shipping is not covered by this plan.

I need a necklace rushed, can you help?

Your best bet is to choose express shipping at checkout; this alerts our production team to ship your order within 5 business days.

What if i need something changed on my order?

Because each piece is custom made to order, once you check out, changes cannot be made. When you receive your piece, if you are not satisfied, we are happy to exchange it for you at no additional cost. We stand behind our product 100% and want you to be completely happy with it.

Can you stamp on the back side of the piece?

There are only a few pieces that can be stamped on both sides, You'll see this noted in the description.

Will you stamp anything on a piece?

We can stamp most things but not everything! We reserve the right to cancel orders with customization requests that contain profanity or inappropriate language. We will contact you if we aren't able to complete your order.

Can I buy additional charms or add to my piece later on?

Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer a selection of pieces that can be added to over time by puchasing additional charms from our a la carte section. 

Are your chains sturdy?

We offer a variety of different chains, always trying to ensure they are sturdy, although some are more delicate than others. But if you've got young kids or you are active, we recommend the sterling ball chain (it's very sturdy). We are happy to replace broken chains up to 6 months after ship date.

What is your shipping address?

1119 Chorro St. San Luis Obispo CA, 93401

My piece isn't what I expected, what should I do?

It is so important to us that you love your piece! We are happy to issue you a refund on non cutomized items, and store credit for any peice that has been customized, within 30 days of the ship date. Your return must be in its original condition and undamaged. If an error occurs on our end, we will re-create the piece or issue a return. If you ordered a custom ring, without the warranty, and the sizing is not correct we charge a re-sizing fee of $7 per ring. We can be reached at